FAQ

After you submit a request, you will receive a proforma invoice with the items you ordered and our bank account.

New - newly received order. Contact with the customer is expected.

Processing - The products have been ordered from the warehouse and are about to be shipped to the customer.

Completed - The order has been shipped to the customer.

Cancelled - The order has been cancelled for some reason - no contact with the customer, wrong phone number, duplicate order, and others.

Phone for orders: 0887 433 955.

An alternative method to place an order is: email: mail@printopix.com

The customer bears the delivery costs when Returning / Exchanging a product, except in cases where PRINTOPIX.com is at fault.

In case the payment was made by bank transfer, refunds are made through a payment order to the account from which the payment was made, within 5 business days.

In case the payment was made by cash on delivery, refunds are made by money transfer to the person who purchased the goods, within 5 business days.

Your order may be delayed by a few days for a number of reasons:

- Public holidays.

- Force majeure circumstances.

- Other reasons not directly related to PRINTOPIX.COM.

Delivery is carried out by the courier companies "Econt" and "Speedy" - according to their official price list. Courier service prices may vary according to the pricing policy of the respective courier.

For all orders over 500 EUR, placed through the site and without using additional discounts - delivery to the customer is FREE.

Delivery of orders is carried out by the courier companies "Econt" and "Speedy". It is usually carried out within 2 (two) to 5 (five) business days - depending on the specifics of the order, the availability of products in our warehouse, and the workload of the courier companies.

An order whose products are in stock and do not require printing service - placed by 12:00 noon, is processed and shipped the same day.

An order whose products are in stock and include printing service is shipped within 2 (two) business days.

An order with a bank transfer payment method is executed immediately after the amount from the bank transfer arrives in our company account.

An order placed on weekends (Saturday and Sunday) is processed on Monday.

You can return or exchange a product within 14 days, counting from the date of receipt of the shipment.

When you place your order and confirm it, an email will be sent to the address you provided as contact during registration or during checkout without registration. It contains the number and date of the order, as well as its contents. Please keep this email - it contains important information and is confirmation that you have placed and confirmed the order.

We also receive a copy of this email.

After receiving the order, we will notify you by email that the order is being processed. If necessary, we may contact you by the phone number or email you provided in order to clarify some details. In case any of the products you ordered is not in stock, you can replace it with another one, and you will need to notify us by email or phone about this change.

If you have placed an order with us and we have not contacted you in any way over the next 2 business days - please write to us at mail@printopix.com to resolve the issue, or call 0887 433 955 - you will need to provide the number of the order you placed.

PRINTOPIX.com will make every effort to provide access to the site without interruptions in electronic transmission and without errors. Nevertheless, due to the nature of the Internet, uninterrupted access and freedom from errors cannot be guaranteed.

Cash on delivery

Payment is made to the courier at the moment of delivery.

Bank transfer

Prepayment is required. The amount is transferred to our BGN account after we send a proforma invoice.

All fees and commissions are at the customer's expense.

The shipment is released once the account has been credited with the order amount. In the payment reference, please be sure to enter the proforma invoice number!